Top organisations all over the world realise that the customer and his satisfaction has a direct impact on anything that happens within the company and the production process. Creating an environment which supports quality culture is key to sustain a good rapport with the client and in order to do so, a structured, systematic process of maintaining highest quality possible is required.
Following the steps of any Quality Management System will help to bring the process to its top shape and get the best results, while reducing the risks and waste at the same time. How should a quality management system implementation plan look like?
Everybody gets involved
All employees must be a part of the implementation process – they need to know how what they do is connected to organisational strategy and objectives and understand where the company is headed.
Everyone needs to be clear about the company’s vision, what does it hope to accomplish and what operational principles will steer the new wave of priorities and decision making. To make sure everybody stays on the same page, employee education and mandatory trainings are the best first step you can take.
Strengths and weaknesses assessment
Your next step in the QMS implementation plan is to identify your Critical Success Factors. CSF help an organisation focus on their strengths and things that help the company meet its objectives which move them closer to achieving their mission. With CFS and feedback from both employees and customers will help to make an improvement plan and put it into action.
QMS and improvement plan
As a result of the previous step, the company should have a clear image of its current state. Now it’s time for improvement plan and getting QMS into play. Improvement plans should be written so as each employee can take care of their part of the job in QMS implementation.
Every risk that is currently a big issue should be improved on and monitored with appropriate controls. This will give more sustainable and repetitive quality standard which is one of the most important elements of Quality Management System.
Complying to ISO and any other standards is crucial if the company is to survive on such a competitive market, which is why the need to satisfy the customer is more important than ever. Implementing and acting accordingly to a set QMS is the best way to go.
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